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If you have any IT-related security concerns that are not covered by this webpage, please do not hesitate to contact the Computer Officers.

I have clicked on a malicious link

You should contact the Computer Officers immediately.

For advice on protecting yourself against phishing emails, please see the following UIS and NCSC webpages:

https://help.uis.cam.ac.uk/service/security/cyber-security-awareness/phi...
https://www.ncsc.gov.uk/collection/phishing-scams

I have opened a malicious attachment

You should contact the Computer Officers immediately. Disconnect your computer from the internet (e.g. by turning off wi-fi, or removing the ethernet cable)

For advice on protecting yourself against phishing emails, please see the following UIS and NCSC webpages:

https://help.uis.cam.ac.uk/service/security/cyber-security-awareness/phi...
https://www.ncsc.gov.uk/collection/phishing-scams

I think my password has been compromised

Please make sure you reset the affected password immediately. If you have reused the password for more than one service, make sure you reset those as well.

You should also contact the Computer Officers immediately to discuss the possible impact of the compromise.

For advice on choosing strong passwords, please see the following webpages:

University password: https://help.uis.cam.ac.uk/service/security/cyber-security-awareness/pas...
Admitto password: https://www.ch.cam.ac.uk/computing/admitto-password-rules

I think my personal information has been compromised

You must contact the University Data Protection Officer immediately; there may be an infringement of the Data Protection Act or GDPR.

I have received an antivirus alert

Disconnect your computer from the internet (e.g. by turning off wi-fi, or removing the ethernet cable) to avoid the risk of the malware spreading. If an alert or pop-up has been generated by any antivirus software, do not click on it, as it could be a scam. Instead, close the browser and run a full antivirus scan. If you have Trellix Endpoint Security installed, follow the instructions on this UIS webpage to run a ‘Full Scan’: https://help.uis.cam.ac.uk/service/security/antivirus

 

If you have Microsoft Defender installed, please see these instructions and perform a full scan.

If Trellix Endpoint Security isn’t installed, you can download it onto your Windows or Mac machine by following the links below:

Trellix Endpoint Security for Windows: https://help.uis.cam.ac.uk/service/security/antivirus/windows
Trellix Endpoint Security for Mac: https://help.uis.cam.ac.uk/service/security/antivirus/mac

I have found a storage device

Please hand over any unknown or found data storage devices to the Computer Officers in M18.

System status 

System monitoring page

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