How to get help
There's a lot of information on this website - you might like to see our A-Z index, or use the Search box at the top of the page. If you can't find what you want, there are a variety of ways of getting IT support.
Checklist for starters
Most people starting in the Department of Chemistry or SPRI will want to do at least some of the following things.
Getting registered
Everyone using computer facilities in Chemistry or SPRI needs to have an entry in the Admin Database. For Chemistry people, please fill in the online registration form. You should have been given a link to that when you arrived. For SPRI people arrangements are made automatically. Until your data has been entered onto the database you cannot connect computers to the network or get computer accounts.
Applying for computer passwords
Most people will want two passwords: an Admitto password (for accessing things belonging to the Department of Chemistry and SPRI), and a Raven password for accessing Exchange Online (Cambridge email) and Raven (web resources, for example journals).
- Please ask your group's secretary or Principal Investigator to email support@ch.cam.ac.uk to request your Raven account. They should include the following information.
If you're unsure who should make a request for you, please email support@ch.cam.ac.uk and we will point you in the right direction. New postgraduate students don't need to apply, as their UIS accounts are set up in advance.
- Full name
- Academic title
- Gender
- Date of birth
- Start date
- End date
- Status (either staff or visitor)
- Whether you have previously been registered in the University of Cambridge and if so
- Any other names you may have previously used in the University of Cambridge
- Your CRSID if known
- Admitto accounts are set up automatically once you are registered (see above) ie the Admin Database knows about you and has your CRSID recorded. If you cannot wait for the normal registration process, please email support@ch.cam.ac.uk and explain the situation, or have a colleague do that for you.
Collecting your computer passwords
To collect your Raven password email us at support@ch.cam.ac.uk. We will schedule a meeting to give you access to your accounts.
To collect your Admitto password either visit one of the computer offices in Chemistry with photo id, or if you have a UIS or Raven password collect it online at https://apps.ch.cam.ac.uk/ssms/collectpassword
Before you can collect your Admitto password you must agree to follow the Department's Software Policy.
Change your passwords
To change your Raven password go to https://password.raven.cam.ac.uk/
To change your Admitto password go to https://apps.ch.cam.ac.uk/ssms/changepassword
How to choose an Admitto password that the system will accept
Connecting to the network
You can connect your laptop/mobile device to the department network by using our ChemNet Wifi service.
To find information about connecting other devices to the department network, please see https://www.ch.cam.ac.uk/computing/obtaining-network-connection
Read your Cambridge email
The quickest way to get started is to use the web interface.
- Exchange Online users: https://www.office.com
If you want to use a more powerful email program please see our email pages.
Get software
Access printers
Please see https://www.ch.cam.ac.uk/computing/printing
Get some other help with computers
The best way to contact us is to email support@ch.cam.ac.uk . You can find other ways to contact us at https://www.ch.cam.ac.uk/computing/contact-computer-officers
