When did you work in IT support at the Department of Chemistry?
2019-2020
What were your main duties?
- Handling IT support tickets using Request Tracker on a daily basis, ranging from all different aspects of IT such as: technical support, physical component upgrades, malware removal
- Using WPKG to remotely install software packages on Windows based machines
- Using Photorec for data recovery when user's hard disks became faulty
- Using Active Directory to add new users, modify expiry and permission groups
- Using pstools to remotely connect to administer Windows machines remotely (especially during COVID times!)
- Upgrading several scripts from Python 2 to Python 3
- Upgrading and installation of new operating systems, especially Windows 7 to Windows 10 as Windows 7 went end of life during my work time
What did you most enjoy when you worked in the IT team?
The work environment was great. Everyone on the team was immensely helpful in developing my confidence and career. My immediate colleagues were especially kind to me; I owe a lot to them and I hope they are well.
What did you find the greatest challenge?
This was my first time working in an environment that was technical support focused. I was introduced to a wide range of people, problems, and solutions.
What did you learn working in the IT team?
I think trying to summarise this wouldn't do it justice. Everyone on the team played a part in teaching me about IT, team building and life in general. My time at the Department of Chemistry shaped me into a confident and well rounded support technician.
What are you up to now?
I currently work in a very small team of 3 people as IT support at Dover College, a private school located in Dover. I am responsible for all IT support related queries, as well as developing and maintaining the IT infrastructure in the building.
