New self-service IT support portal for UIS Service Desk and others, from 2 July
University Information Services (UIS) is adopting a new IT Service Management platform on 2 July. Some non-UIS departmental service desks will also be using the new platform from 3 July. The URL for the new IT support self-service portal is: https://help.it.cam.ac.uk/portal halo_portal_homepage_for_websites.png What you...
Coming soon: a better IT support experience for central IT services and some departmental helpdesks
University Information Services (UIS) is adopting a new tool to help us give you a better experience when asking for IT support, requesting IT services or reporting problems. Our new IT Service Management (ITSM) tool, provided by Halo ITSM, will be used by all the support teams at UIS, who support the University’s central...
Prevent AI note taking bots from joining your Teams meetings
Have you amended your Teams meeting settings to prevent AI notetaking bots from joining your meetings? We advise that you do this to protect the security of your meetings and any confidential information you may discuss or show on screen. If you have a Microsoft Copilot or Teams Premium license, it is fine to use it to...
