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Updated: 37 min 3 sec ago

DS-Print: IMPORTANT – Windows upgrade needed to continue using DS-Print from Monday 19 Feb 2018

Mon, 02/12/2018 - 11:35
Students and staff who use Windows machines other than MCS Windows workstations need to either upgrade using the DS-Print Set-Up Utility v3 or install Mobility Print to continue using the DS-Print service after Monday 19 February 2018. End User instructions are available here: [](

15:00, Thurs 8 Feb: Security alert – job scam phishing attack in widespread circulation

Thu, 02/08/2018 - 15:05
CERT has had a number of reports of a "Job Scam" phishing attack. Please inform your users not to reply or engage this email (please see example message below).

13:34 (UTC), Thurs 8 Feb: Microsoft warn of SharePoint Online issue affecting opening Office documents

Thu, 02/08/2018 - 13:51
Microsoft are reporting that users are unable to open Office documents within SharePoint Online. Please be aware that this is beyond UIS's control.

14:55, Weds 7 Feb: CUFS is now back online

Wed, 02/07/2018 - 15:01
The University Finance System is now restored and fully operational. We believe the incident is now resolved. UIS apologises for any inconvenience caused.

14:37, Weds 7 Feb: All systems believed to be working normally, except CUFS

Wed, 02/07/2018 - 14:40
All major services are now restored and believed to be functioning normally, with the exception of CUFS which is now being rebooted and tested. We will post an update when we have confirmed CUFS is back online.

14:32, Weds 7 Feb: Power has been restored and systems are coming back online

Wed, 02/07/2018 - 14:31
Following a partial power failure to one of the racks in the West Cambridge Data Centre, the power supply has been restored and services are steadily coming back online. Please be aware that some UAS emails may be delayed in- and outbound.

14:00, Weds 7 Feb: Power failure currently affecting a number of enterprise systems

Wed, 02/07/2018 - 14:19
A power failure at the West Cambridge Data Centre is currently affecting a number of the University's enterprise systems including UAS email, the University Finance System (UFS), Cognos, X5 as well as UIS' Heat ticketing system and Service Dashboard. We are working to rectify the issue, and will provide updates here and via Twitter, as soon as we know more.

Tues 13 February, 08:00-09:00: UIS VPN Service and Managed VPN Service subject to interruption

Tue, 02/06/2018 - 14:25
The UIS VPN Service and Managed VPN Service will be subject to interruptions between 08:00 and 09:00 on Tuesday 13 February due to essential service maintenance.

Beware scam emails asking you to 'Confirm your Mailbox account'

Tue, 02/06/2018 - 09:27
We are aware of a widely circulated phishing email that advises users to login to a fake Raven website to confirm their account details if they do not want their online access to "expire" (see an example of the full text below). If you logged into this site and entered your details, please change your Raven password as soon as possible. Talk to your local IT support or our Service Desk if you need further help.

15 - 20 February 2018: CamSIS will be unavailable due to planned works

Thu, 02/01/2018 - 13:40
CamSIS will be unavailable from 17:00 on Thursday 15 February to 09:00 on Tuesday 20 February while work to simplify the Academic Structure ([more information]( completes as part of the CamSIS Improvement Programme.

Thur 16:45-17:15 Jackdaw Services interrupted

Wed, 01/31/2018 - 15:07
Jackdaw Database Services (including IP registration database) will be unavailable between 16:45 and 17:15 on Thursday 01 February, Routine OS security and kernel patches being applied.

11:44, 31 Jan: Managed Web Service (MWS) services now restored

Wed, 01/31/2018 - 11:48
Approximately 20 VMs of the 174 that the Managed Web Service (MWS) runs were affected during a partial outage earlier today. This was due to one of the nodes in the cluster located in the Roger Needham Building being in a bad state following the power outage to the building on Monday 29 January. All MWS services are now believed to be operating normally.

09:15, 31 Jan: Degraded Managed Web Server (MWS) service

Wed, 01/31/2018 - 09:30
We are currently experiencing a degraded service on some of the Managed Web Service (MWS) servers. We are investigating the cause.

All services restored following the outages yesterday afternoon (29 January 2018)

Tue, 01/30/2018 - 11:09
All services have now been fully restored following the outages yesterday afternoon (29 January 2018). We'd like to apologise for any inconvenience caused. We experienced an unexpected loss of power in the Roger Needham Building caused by an error made during a test of the fire safety system. As a result, the Hermes email system, the Managed Web Service, Jackdaw and some other services were either interrupted or degraded. Our phone system was also interrupted, so our Service Desk team was unable to take your calls or respond to your queries. We're looking into the cause of this incident and our response to it, and will be acting upon any lessons learned. For example, we will ensure that this type of work is conducted outside working hours in future. We will publish a full report on the lessons learned. If you are still experiencing any issues with services, please contact our Service Desk:

Mon 16:45-17:15 Jackdaw Services interrupted

Fri, 01/26/2018 - 11:46
Jackdaw Database Services (including IP registration database) will be unavailable between 16:45 and 17:15 on Monday 29 January Routine OS security and kernel patches being applied.

DS-Print update: Windows users need to upgrade to continue using DS-Print after 19 February

Fri, 01/26/2018 - 10:12
Students and staff using Windows machines other than MCS Windows workstations need to either upgrade using the DS-Print Set-Up Utility v3 or install Mobility Print to continue using the DS-Print service after Monday 19 February 2018. Instructions are available here: []( We're moving to authenticated connections on the DS-Print service on this date because we've discovered a flaw in PaperCut's architectural process of managing guest connections. In rare cases, it's possible for a print job submitted using a guest connection to be mismatched with another user. This flaw doesn't affect MCS workstations (Windows, Mac and Linux) and non-MCS Macs, and is very unlikely, but we have decided to withdraw support for guest connections as part of our efforts to ensure confidentiality of print jobs. Microsoft has also withdrawn support for guest connections in its latest operating systems. For Institutional managed workstations, tooling to deploy DS-Print Set-up v3 via Group Policy will be made available by Friday 2 February. Apologies for the relatively short notice for this update. If you have any queries, please don't hesitate to contact us: [](

1755–1815hrs: Failure, reboot of part of Remote Login service

Mon, 01/22/2018 - 18:39
An operating system crash in THUNDERBIRD-2, one of two servers that provides the Remote Login service, caused that machine to stop functioning this evening at 1755hrs. We have rebooted the machine, and it is now functioning again as before as of 1815hrs. However, any processes that were running on it at the time of the crash have been lost. We apologise for the disruption, and will try to prevent this error from happening again.

Thursday 18 January, 17:30-19:00: Service Notice: Unix Support mirror server unavailable

Wed, 01/17/2018 - 14:05
Extent: The Unix Support mirror server, nfs-, www-, ftp-, and rsync-uxsup.csx Impact: Service unavailable The service will be unavailable for some or all of this period while the underlying operating system is patched.

Friday 19 January 2018, 07:00-09:00: DS-Print system patching and print client update

Tue, 01/16/2018 - 17:24
Printing, and login access to multi-function devices (MFDs) will be disrupted during this period due to system security patching and updating the Windows PaperCut print client for kiosk workstations managed by Institutions.

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