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Updated: 2 hours 26 min ago

UDN border router upgrades and IPS config changes coming in July

Fri, 06/24/2022 - 15:57

What's happening The primary router connecting the University Data Network (UDN) to Janet will be replaced with new equipment on Tuesday, 12 July from 07:30. If we encounter problems that can’t be resolved by 08:30, we will back out the replacement and revert to the previous router. In this scenario, we will try again on...

University GoogleDrive: 20GB quota limit deferred until December 2023

Mon, 06/20/2022 - 12:37

Google is replacing its G Suite for Education model licensing model in October 2022. As a result, there will be a new limit of 20GB on personal GoogleDrive spaces provided with G Suite@Cambridge accounts. If your GoogleDrive usage exceeds 20GB after 1 December 2023, your University account GoogleDrive will become read-only until your usage is brought below 20GB.

Streaming Media Service (SMS): please reserve for business critical uploads only

Mon, 06/20/2022 - 11:43

Monday 20 June: We are aware that some parts of the SMS have been disrupted in recent weeks. This is due to some hardware elements reaching end of life, difficulties in obtaining replacement parts and physical limits on the current platform's storage capacity. A replacement platform is being prepared and will be launched...

Panopto offline for maintenance on Saturday 25 June at 21:00

Thu, 06/16/2022 - 11:06

Panopto will be unavailable for up to 4 hours from 21:00 on Saturday 25 June 2022 while it is upgraded. During this period, you won’t be able to access recordings and any attempt to upload content will result in a "Server unable to connect" message. You may also notice an impact on Moodle’s performance during this period...

Moodle upgrade on Tuesday 5 July

Thu, 06/09/2022 - 15:19

We will upgrade Moodle, the University’s virtual learning environment, to version 3.11 on Tuesday 5 July 2022. The service will be unavailable for a period during the upgrade (exact times to follow), and there will be some minor changes to the system afterwards. The upgrade will introduce improvements and new features, as...

Old URL for Network Access Tokens service to be withdrawn on 1 August 2022

Tue, 05/31/2022 - 10:29

We changed the URL of the UIS Network Access Tokens service from to in March 2020, when the service was upgraded to include features such as institutional tokens. A redirect has been in place since then, but we are retiring this on 1 August 2022 as part of our...

DNS and DHCP build system maintenance on 14 June

Mon, 05/30/2022 - 15:57

The UIS DNS and DHCP services will not be receiving updates on Tuesday 14 June between 1pm and 5pm. The services themselves will continue to function normally, but it will not be possible to make changes to the configuration during this time. This is to allow our Network Systems team to carry out essential maintenance work...

We want your feedback: new satisfaction surveys launched

Mon, 05/30/2022 - 14:12

We’re introducing quick surveys to get feedback on how we’re dealing with user enquiries. If you raise a ticket via the UIS Service Desk, you may receive a link to a survey via email when the ticket is resolved. The email will look like this: uis_service_desk_survey_email_example.png How to recognise the email: the subject...

UIS closed for the bank holidays on Thursday 2 and Friday 3 June

Mon, 05/30/2022 - 13:34

UIS and our Service Desk will be closed for the Spring bank holiday on Thursday 2 June and the Platinum Jubilee bank holiday on Friday 3 June. Our usual service hours will apply from Monday to Wednesday. We hope you enjoy the long weekend.

Wireless Service maintenance schedule for July 2022

Mon, 05/30/2022 - 12:45

We will be carrying out essential maintenance to the University Wireless Service on the following dates in July. Monday, 11 July – 08:00–09:00 – Service liable to interruption. We will be applying a software update to fix numerous bugs. Thursday, 14 July – 08:00–18:00 – Service liable to interruption. We will be removing...

SMS transcoding has resumed

Fri, 05/20/2022 - 12:47

Friday 20 May: Transcoding of uploads to the Streaming Media Service (SMS) has resumed. Current situation Our initial focus was to attempt to accelerate preparations to launch Yuja, the replacement SMS platform. We have been working closely with YuJa to prepare the new platform for Cambridge, however, it is now apparent...

New email address policy: an update from the Chair of the Information Services Committee

Thu, 05/05/2022 - 17:16

This update from Professor Andy Neely was sent directly to Cambridge staff by email on Thursday 5 May 2022. Dear all, As Chair of the University’s Information Services Committee, I wrote to you in December 2021 with news about a new University policy on the allocation and management of email addresses. This relates to all...

We’re thinking creatively as part of Learning at Work Week – are you?

Wed, 05/04/2022 - 15:01

Professional development and learning new ways of working are important to us at UIS. We’re dedicating time in our working week to focus on creative ways of thinking and problem solving, as part of the national Learning at Work Week campaign from 16 to 20 May. What is Learning at Work? Learning at Work is an initiative...

Wireless access point rental charge increases for 1 August 2022

Tue, 05/03/2022 - 16:49

We’ve published details of the University Wireless Service’s access point rental charge increases, which will come into effect on 1 August 2022. We hope this helps institutions that rent access points from us to adjust their budget projections accordingly. Worldwide silicon chip shortages and growth in logistical costs...

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