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University Information Services News
Updated: 1 hour 7 min ago

Friday 8 December, 17:30-19:00: Service notice: Hosted server power management in Roger Needham Building unavailable

Thu, 12/07/2017 - 15:40
Extent: Power management for hosted servers at rnb.colo.csx.cam.ac.uk Impact: Service unavailable for some or all of the period We will apply operating system patches to the server that provides the user interface to the power distribution system for the hosted server service in the Roger Needham Building. This means that managers of hosted servers in the Roger Needham Building may not be able to turn their power outlets on or off during this time. Hosted systems themselves will be unaffected, as will power control for servers in the Soulsby Building.

Tuesday 5 December 07:30-08:30: Service Notice: Unix Support mirror server unavailable

Mon, 12/04/2017 - 09:42
Extent: The Unix Support mirror server, nfs-, www-, ftp-, and rsync-uxsup.csx Impact: Service unavailable The service will be unavailable for some of this period while the software on its network switch is upgraded.

Tuesday 5 December, 07:30-08:30: Service notice: Hosted server power management in Roger Needham building unavailable

Mon, 12/04/2017 - 09:42
Extent: Power management for hosted servers at rnb.colo.csx.cam.ac.uk Impact: Service unavailable for some or all of the period We will be upgrading the software in the network switches connecting the server that provides the user interface to the power distribution system for the hosted server service in the Roger Needham Building. This means that managers of hosted servers in the Roger Needham Building may not be able to turn their power outlets on or off during this time. This will not affect power control for servers in the Soulsby Building.

Security considerations while you are away from Cambridge over Christmas

Mon, 12/04/2017 - 09:40
Christmas time is a busy time for security threats and phishing scams, as hackers seek to exploit reduced IT support levels. While you are in Cambridge and using the Cambridge University Data Network (CUDN) to access the University's online services, you benefit from an additional level of protection against phishing scams because the CERT team blocks any security threats discovered on our network as they become aware of them. When you are away from Cambridge and not connected to the CUDN, however, these blocks will not be in place and you are at increased risk.

Thursday 7th of December: 08.00 - 09.00: University Wireless Resiliency Testing

Fri, 12/01/2017 - 14:24
On Thursday the 7th of December between 08.00 and 09.00 a resiliency fail-over test will be performed on the University Wireless System. This is to test the backup arrangements following the recent major reconfiguration of the system for full 2N resiliency. Interruptions to the Service should be minimal, lasting a few seconds, while the access points redirect themselves to the backup set of controllers. However, as this is a test, please be aware that the Service will be liable to interruptions during this period.

Tuesday 5th of December: Wireless Service Software Upgrade

Fri, 12/01/2017 - 14:10
On Tuesday the 5th of December between 08.00 and 09.00 a software upgrade will be applied to the University Wireless system. This will include interruptions to connectivity to the UniOfCam guest SSID, eduroam and locally bridged SSIDs. As such, at brief intervals during this period, devices will be unable to connect to the University Wireless Service This is a bug fixing update to resolve issues with the Service, no new features are being introduced.

Tuesday 5 December 07:30-08:00: Scheduled downtime for DS-Print Print Management System patching

Fri, 12/01/2017 - 11:39
Printing, and login access to DS-Print multi-function devices (MFDs) will be disrupted during this period. While the disruption is regrettable the work is necessary for routine system patching. If you have any questions please contact ds-print@uis.cam.ac.uk

Tue 5th Dec, 07:30 - 08:30: Desktop Services will be unavailable

Thu, 11/30/2017 - 14:27
Desktop Services will be unavailable from 07:30 - 08:30 on Tuesday 5th December due to routine maintenance - application of patches. Services affected - - All MCS machines - MCS/DS users' home directories - Personal, group and society webpages - Group file space (UX) - Dsfiles.ds.cam.ac.uk

Wed 29th Nov, 1730-1900: Scheduled maintenance of MCS remote-login service, DS-Filestore SFTP service

Tue, 11/28/2017 - 17:06
Extent: MCS Linux remote-login services; DS-Filestore SFTP service. Impact: Each server will be rebooted. The MCS remote-login servers and the DS-Filestore SFTP service will each be unavailable for several minutes between 1730–1900hrs for software updates.

UPDATE: Outage of VPN services

Tue, 11/28/2017 - 08:54
This issue is now believed to be resolved.

The UIS Self-Service Gateway 'My account' page now shows institutional purchases

Mon, 11/27/2017 - 15:33
We've updated the 'My account' page on the UIS Self-Service Gateway to include details of any University Dropbox Business accounts you have bought for others. This is most likely to be useful for Computer Officers and others who arrange purchases for colleagues in their institution. The Self-Service Gateway is here: [https://selfservice.uis.cam.ac.uk](https://selfservice.uis.cam.ac.uk) Previous news item on institutional purchasing: [http://news.uis.cam.ac.uk/articles/2017/07/10/dropbox-business-self-service-institutional-purchasing-now-available](http://news.uis.cam.ac.uk/articles/2017/07/10/dropbox-business-self-service-institutional-purchasing-now-available)

Sun 26 Nov, 21:16: Outage of VPN services

Sun, 11/26/2017 - 22:10
We are currently aware of an outage affecting the UIS VPN Service including the Managed VPN Service. More information to follow.

Jackdaw Database Services (including IP registration database) will be unavailable between 17:00 and 17:30 on Wednesday 29th November while Database Security Patches are applied

Fri, 11/24/2017 - 15:23
Jackdaw Database Services (including IP registration database) will be unavailable between 17:00 and 17:30 on Wednesday 29th November while Database Security Patches are applied.

DS-Print now supports printing from mobile devices

Tue, 11/21/2017 - 15:47
UIS is pleased to announce the launch of Mobility Print on our DS-Print managed print service. It allows users to send print jobs from laptops, smartphones and tablets to any supported multi-function device (MFD) wirelessly. Mobility Print is available for devices running Android, Chrome OS, iOS, macOS and Windows, and is supported by Sharp and Konica MFDs that are part of the DS-Print service. The print jobs are charged at the institution's standard rate using the Common Balance credit scheme. For full details and instructions, visit [https://help.uis.cam.ac.uk/mobility-print](https://help.uis.cam.ac.uk/mobility-print).

Beware scam emails about ransomware that claim to be from the UIS Service Desk

Mon, 11/20/2017 - 14:57
A large number of scam emails have been sent to cam.ac.uk users claiming to be from the UIS Service Desk, warning about a ransomware attack. If you click on the link, you are directed to a convincing copy of the Raven login screen. Please ignore and delete this email. If you have followed the link and entered your Raven password on the fake login screen, please change your password as soon as possible.

Tue: 16:45 - 17:15: Jackdaw Services interrupted

Mon, 11/20/2017 - 11:16
Jackdaw Database Services (including IP registration database) will be unavailable between 17:00 and 17:15 on Tuesday 21 November Routine OS security and kernel patches being applied.

CSD3 - Cambridge Service for Data Driven Discovery

Fri, 11/17/2017 - 16:32
We are pleased to announce that production service on the new multi-petaflop HPC platform CSD3 (the Cambridge Service for Data Driven Discovery) will commence in stages during November. This includes direct petaflop upgrades of the Darwin (CPU) and Wilkes (GPU) clusters, as well as a half-petaflop many-core cluster, new high performance storage and new machine learning and data analytics platforms. The CPU/many-core cluster part of CSD3 (Peta4) this week achieved No. 75 on the latest Top 500 list (www.top500.org), by which measure it is the fastest academic supercomputer in the UK. Current Darwin and Wilkes users should read the detailed migration plan below.

Planned maintenance affecting all Research Computing services 25th-26th November

Fri, 11/10/2017 - 15:27
The storage platform that underpins most of the Research Computing services and the Openstack platform that provides virtual infrastructure for our services will undergo a major version upgrade in order to improve its stability and performance, and to enable new features. In particular this affects the Darwin and CSD3 clusters, and all Research Storage Services.

Apple release software fix for KRACK vulnerability

Wed, 11/01/2017 - 13:18
Apple have released software to correct the KRACK vulnerability, which affects several common security protocols for Wi-Fi. * macOS 10.13.1 * iOS 11.1 * watchOS 4.1 * tvOS 11.1 * Security Update 2017-004 El Capitan * Security Update 2017-001 Sierra More information on the security content and update instructions can be found at [https://support.apple.com/en-gb/HT201222](https://support.apple.com/en-gb/HT201222). All users are advised to update as soon as possible.

REMINDER: Launch event to mark Sharp UK winning contract to supply MFDs to the University

Mon, 10/30/2017 - 14:34
Following a successful tender bid from Sharp UK, a range of multi-function devices (MFDs) are available for purchase to the collegiate University. This contract will benefit institutions by offering competitive pricing without the requirement for further evaluation or competition. To mark this development there will be a launch event at UIS, Roger Needham Building, on 31 October 2017, 10:00–15:00. Refreshments provided. This is a drop-in event with no need to book.

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