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An introductory guide to the Ivanti Service Manager (ISM) (formerly known as HEAT ITSM) software that will provide users with the basic skills required to navigate and use the application.

Time: 10:00 - 12:30
Trainer: Adrian Stone
Venue: University Information Services, Roger Needham Building, Ely Training Room 2, Roger Needham Building, Cambridge, CB3 0RB
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This session is provided for University staff who have an Occupational Health referral or for students who have a Disability Resource Centre referral for specialised one-to-one support. Bespoke sessions cover support for users with:

  • Mobility issues, such as an upper limb disorder, where ergonomic keyboards and mice or speech recognition software may be required
  • Visual impairment requirements where magnification or text scanning to alternative format can assist users to view a computer screen or read and listen to text
  • Specific learning difficulties, who may find speech recognition software or mind mapping software useful



A session typically fall into 2 categories:

  • Looking at available hardware, software or IT techniques that can aid in the development of tailored strategies and solutions to help users independently access computing facilities
  • Providing training for Assistive Technology software packages to help users progress with the software

At time of booking please specify the following details in the Special Requirements box

  • Name of person that referred you
  • A brief outline of type of assistance required e.g. software training, workstation evaluation or general support and advice
  • If you require wheelchair access to the venue

Time: 10:30 - 11:30
Trainer: Darran Bryant
Venue: University Information Services, Roger Needham Building, Assistive Technology Room, GS11, Roger Needham Building, 7 J J Thomson Avenue, West Cambridge Site, Cambridge, CB3 0RB
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This course has been designed for web editors of institutions that are migrating from the Falcon on Plone content management system to the new Falcon on Drupal Content Management Service.

Time: 10:30 - 12:30
Trainer: Magdalena Weglowska
Venue: University Information Services, Roger Needham Building, Ely Training Room 2, Roger Needham Building, Cambridge, CB3 0RB
Read more

This session is provided for University staff who have an Occupational Health referral or for students who have a Disability Resource Centre referral for specialised one-to-one support. Bespoke sessions cover support for users with:

  • Mobility issues, such as an upper limb disorder, where ergonomic keyboards and mice or speech recognition software may be required
  • Visual impairment requirements where magnification or text scanning to alternative format can assist users to view a computer screen or read and listen to text
  • Specific learning difficulties, who may find speech recognition software or mind mapping software useful



A session typically fall into 2 categories:

  • Looking at available hardware, software or IT techniques that can aid in the development of tailored strategies and solutions to help users independently access computing facilities
  • Providing training for Assistive Technology software packages to help users progress with the software

At time of booking please specify the following details in the Special Requirements box

  • Name of person that referred you
  • A brief outline of type of assistance required e.g. software training, workstation evaluation or general support and advice
  • If you require wheelchair access to the venue

Time: 10:30 - 11:30
Trainer: Darran Bryant
Venue: University Information Services, Roger Needham Building, Assistive Technology Room, GS11, Roger Needham Building, 7 J J Thomson Avenue, West Cambridge Site, Cambridge, CB3 0RB
Read more

This course has been designed for web editors of institutions that are migrating from the Falcon on Plone content management system to the new Falcon on Drupal Content Management Service.

Time: 10:30 - 12:30
Trainer: Magdalena Weglowska
Venue: University Information Services, Roger Needham Building, Ely Training Room 2, Roger Needham Building, Cambridge, CB3 0RB
Read more

This course is part of the Scientific Computing series.

This course is aimed at those new to programming, or who have never been formally taught the principles and basic concepts of programming. It provides an introduction to the basic concepts common to most high level languages (including Python, Java, Fortran, C, C++, Visual Basic). The aim of the course is to equip attendees with the background knowledge and confidence necessary to tackle many on-line and printed programming tutorials. It may also help attendees in deciding which programming language is suitable for their programming task.

Knowledge of the concepts presented in this course is a pre-requisite for many of the other courses in the Scientific Computing series of courses (although not for the "Python for Absolute Beginners" course).

Time: 14:00 - 17:00
Trainer: Bruce Beckles
Venue: University Information Services, Titan Teaching Room 2, New Museums Site, 2nd Floor, Cockcroft Building, New Museums Site, Pembroke Street, Cambridge CB2 3QH
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Microsoft Excel is the chosen spreadsheet package as it is a popular choice, both on Apple Mac and PC. This is an instructor-led course for absolute beginners. There is a self-paced Excel Beginners course for those who prefer to learn at their own pace.

Time: 9:30 - 13:00
Trainer: Monica Gonzalez, Emma Lilley
Venue: University Information Services, Titan Teaching Room 1, New Museums Site, 2nd Floor, Cockcroft Building, New Museums Site, Pembroke Street, Cambridge CB2 3QH
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The course is designed to take someone from having no knowledge of the Unix command line to being able to navigate around directories, and doing simple file manipulation. Then some of the more basic commands, will be introduced, including information on how to get more help from the system itself. Finally accessing remote computers by ssh and the most basic of shell scripts will be introduced.

Time: 9:30 - 17:00
Trainer: Stuart Rankin
Venue: University Information Services, Phoenix Teaching Room 1, New Museums Site, Ground Floor, Phoenix Building, New Museums Site, Pembroke St, Cambridge CB2 3QH
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The course is designed to give participants an overview of Lean six sigma thinking as applied within Higher Education, and an explanation of some of the basic tools used to improve business processes.

Time: 9:30 - 16:30
Trainer: Linda Spinks
Venue: University Information Services, Roger Needham Building, Huntingdon Room, Roger Needham Building, Cambridge, CB3 0RB
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  • Adobe InDesign CC is the industry leading page design and layout application. You will build up a publication from ready-prepared text, images and graphics in the same way as QuarkXpress and PageMaker.
  • Time: 9:30 - 13:00
    Trainer: Lynn Foot
    Venue: University Information Services, Phoenix Teaching Room 2, New Museums Site, Ground Floor, Phoenix Building, New Museums Site, Pembroke St, Cambridge CB2 3QH
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