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An introduction to using the bibliography program EndNote to store references and notes and use them to achieve correct referencing in your documents without re-typing. This course covers both EndNote Desktop and the free, browser based, "lite" version, EndNote Online.

Using EndNote will enable you to keep a note of references as you research online so that you will always be able to document your sources correctly. It can save you time as you should never need to retype references and you can alter their layout with a couple of mouse-clicks.

Time: 10:00 - 13:00
Trainer: Rosemary Rodd
Venue: University Information Services, Titan Teaching Room 2, New Museums Site, Cockcroft 2, New Museum Site, Pembroke Street, Cambridge CB2 3QH
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This is the fourth module of the CCNA series, should you wish to book on the series please book on Module 1 Introduction to Networks.

This course discusses the WAN technologies and network services required by converged applications in a complex network. The course enables you to understand the selection criteria of network devices and WAN technologies to meet network requirements. You will learn how to configure and troubleshoot network devices and resolve common issues with data link protocols. You also develop the knowledge and skills needed to implement IPSec and virtual private network (VPN) operations in a complex network

Time: 9:00 - 13:00
Trainer: Simon Meaker, Abdelfatah Abbioui, Lynn Foot, Alan Edgar
Venue: University Information Services, Roger Needham Building, Ely Training Room 2, Roger Needham Building, Cambridge, CB3 0RB
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This course gives a simple introduction to organizing your data in a relational database. It aims to explain the arranging of your data. It does not deal with specific relational databases systems such as Access, Oracle or SQL Server, or the technical tools that you would or could use to set up your database. The course aims to provide you with enough information to sit down and design your database, regardless of the database product that you intend to use. Exercises will be done on paper, without using computers.

Time: 9:00 - 13:00
Trainer: Lynn Foot, Lynda Stratford
Venue: University Information Services, Roger Needham Building, Ely Training Room 1, Roger Needham Building, Cambridge, CB3 0RB
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This is a practical-based course for people new to writing Web pages. Only the basics of HTML (hypertext mark-up language) will be covered, but there are other courses for those wishing to extend their knowledge. The course teaches how to write HTML from scratch using a basic Text Editor and focuses on content and structure as opposed to style. By the end of the course participants will have created three personal linked web pages and had the opportunity to publish these using DS-Web.

Time: 9:30 - 13:00
Trainer: Simon Meaker, Barnabas Baggs
Venue: University Information Services, Titan Teaching Room 1, New Museums Site, Cockcroft 2, New Museum Site, Pembroke Street, Cambridge CB2 3QH
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This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.

The course refers to the methodology used in conjunction with Triaster process mapping software available to users across the University of Cambridge.

Time: 10:00 - 12:00
Trainer: Linda Spinks
Venue: University Information Services, Roger Needham Building, Norwich Room, Roger Needham Building, Cambridge, CB3 0RB
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This beginners course equips you with the skills to implement a relational database design entity relationship diagram (ERD) into a MySQL database. Please be prepared for a fast paced course, but the materials provided can be used for consolidation after the course.

Time: 14:00 - 13:00
Trainer: Lynn Foot, Lynda Stratford
Venue: University Information Services, Roger Needham Building, Ely Training Room 1, Roger Needham Building, Cambridge, CB3 0RB
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This is a practical-based course for anyone with a basic understanding of HTML. The course will introduce Cascading Style Sheets (CSS) and show how they can (and should) be used effectively when creating web pages. The course teaches how to write CSS from scratch using a basic Text Editor. By the end of the course participants will have adapted a small website consisting of three pages so that it is styled using a single Cascading Style Sheet. Course participants will have the opportunity to publish these using DS-Web.

Time: 9:30 - 13:00
Trainer: Simon Meaker, Barnabas Baggs
Venue: University Information Services, Titan Teaching Room 1, New Museums Site, Cockcroft 2, New Museum Site, Pembroke Street, Cambridge CB2 3QH
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Microsoft Excel is the chosen spreadsheet package as it is a popular choice, both on Apple Mac and PC. This is an instructor-led course for absolute beginners. There is a self-paced Excel Beginners course for those who prefer to learn at their own pace.

Time: 9:30 - 13:00
Trainer: Lynn Foot, Adrian Stone
Venue: University Information Services, Titan Teaching Room 1, New Museums Site, Cockcroft 2, New Museum Site, Pembroke Street, Cambridge CB2 3QH
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This course is an introduction to reference management using the free, open-source program, Zotero. Zotero is a free plug-in for the Firefox web browser which allows you to collect and store references from online sources; add your own annotations and finally use your stored references to insert correct citations into a Word, Open Office, or LaTeX document.

Time: 14:00 - 16:00
Trainer: Rosemary Rodd
Venue: University Information Services, Titan Teaching Room 2, New Museums Site, Cockcroft 2, New Museum Site, Pembroke Street, Cambridge CB2 3QH
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An introductory guide to the HEAT IT Service Support Management Tools (ITSSM) software that will provide users with the basic skills required to navigate and use the application.

Time: 14:00 - 16:00
Trainer: Vince Woodley
Venue: University Information Services, Roger Needham Building, Ely Training Room 1, Roger Needham Building, Cambridge, CB3 0RB
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