University Information Services News
Updated: 1 hour 54 min ago
The Titan 1, Titan 2 and Phoenix 1 MCS rooms on the New Museums Site will be unavailable for general use during the Examinations with Adjustments period. Phoenix 1 will be closed from 26 April to 12 May, inclusive. Titan 1 and Titan 2 will be closed from 22 May to 16 June, inclusive. There will be no out of hours access during the closure periods. Phoenix 2 remains open as usual, offering several Mac, and four Windows workstations.
Wed 26th Apr, 1730-1900: Scheduled maintenance of MCS remote-login service, DS-Filestore SFTP service
Extent: MCS Linux remote-login services; DS-Filestore SFTP service. Impact: Each server will be rebooted. The MCS remote-login servers and the DS-Filestore SFTP service will each be unavailable for several minutes between 1730–1900hrs for software updates.
The UIS Service Desk and UIS Reception at the Roger Needham Building on the West Cambridge Site will be closed on Monday 01 May for the May Day Bank Holiday. During the closure period UIS staff will be on-call to cover major incidents on key UIS services. Normal service will resume at 08:30 on Tuesday 02 May 2017.
On Thursday the 20th of April between 08.00 and 09.00 a software upgrade will be applied to the University Wireless system. This will include interruptions to connectivity to the UniOfCam guest SSID, eduroam and locally bridged SSIDs. As such, at brief intervals during this period, devices will be unable to connect to the University Wireless Service. This upgrade is to fix some minor bugs in the system code and also to enable functionality of new access points models.
Following the recent spear phishing attacks affecting Cambridge users, here is an update on the situation, and some important advice to follow over the Easter break.
There have been a number of cases of spear phishing emails being sent to University employees, using your direct line manager's name to instill confidence. These have typically been spoofing DHL and Royal Mail templates, reinforced by the details above. Many include name, email, job title and telephone number. All users are requested to be particularly vigilant. Please check that:
We are aware of a great deal of phishing activity directed at Cambridge users over the past week on all our systems. This is reflected nationally at other universities and public organisations. It is difficult to characterise these phishes since they come in a large variety of formats. The advice, as ever, if you are in any doubt whatsoever about the authenticity of a message is: • Don't click any weblinks – ask for advice from your local IT support staff or the UIS Service Desk • If you are away from Cambridge, or support is not available over the Easter break – and even if you think it's important – wait until you return and can seek reassurance before clicking anything • Remember that in general, there are no role addresses at the @cam.ac.uk domain level (e.g. email@example.com). If you see something like this, it is highly likely to be a phishing scam.
Monday 10 April, 17.30 - 19.00: Service Notice: Hosted Server power management in Soulsby building unavailable
Extent: Power management for hosted servers at sby.colo.csx.cam.ac.uk Impact: Service unavailable for some or all of the period We will apply operating system patches to the server that provides the user interface to the power distribution system for the hosted server service in the Soulsby Building. This means that managers of hosted servers in the Soulsby Building may not be able to turn their power outlets on or off during this time. Hosted systems themselves will be unaffected, as will power control for servers in the Roger Needham Building.
Extent: The Unix Support mirror server, nfs-, www-, ftp-, and rsync-uxsup.csx Impact: Service unavailable The service will be unavailable for some or all of this period while the underlying operating system is patched.
A new fraudulent phishing scam email has been sent to users at the University of Cambridge today. The message, with the subject line, "Hermes webmail: Dormant account deactivation notice", is not authentic.
Extent: The UIS Training Feedback System at http://feedback.training.cam.ac.uk Impact: Service liable to interruption The UIS Training Feedback System is likely to be unavailable for some of the above period as its underlying operating system is updated.
Extent: Certain online forms for user administration Impact: The forms will be unavailable for some or all of the above period We will be updating the OS on the server that provides certain forms for applying for new services. This will mean that these forms will not be available, and that the contents of part-filled forms may be lost.
Monday 3 April, 17.30 - 19.00: Service Notice: Hosted Server power management in Roger Needham building unavailable
Extent: Power management for hosted servers at rnb.colo.csx.cam.ac.uk Impact: Service unavailable for some or all of the period We will apply operating system patches to the server that provides the user interface to the power distribution system for the hosted server service in the Roger Needham Building. This means that managers of hosted servers in the Roger Needham Building may not be able to turn their power outlets on or off during this time. Hosted systems themselves will be unaffected, as will power control for servers in the Soulsby Building.
Reminder – 03 April 2017: University Card Office moves to the Roger Needham Building, West Cambridge
As of Monday 03 April, the University Card Office can be found in the in the Roger Needham Building (Information Services Department) on the West Cambridge Site.
A large number of users have reported receiving the email below, which alleges to have personal information. There is a .dot file attached, that when opened requests the password from the email, and then activates macros and downloads various malware programmes. If you have opened this email, please do the following:
The UIS will be closed on Friday 14 April and Monday 17 April.
A large number of users have reported receiving the email below, which alleges to relate to expiry of cam user accounts. Any users that have clicked on the link contained in the email should change their password immediately, using the UIS password reset tool, which can be found on the UIS website. If you have any questions please contact your local IT officer or CamCERT at CERT@cam.ac.uk. Kieren Lovell, Head of Incident Response, http://help.uis.cam.ac.uk/user-accounts-security/security/camcert/cert -------- Original Message -------- Subject: SERVICE DESK Date: 2017-03-24 12:02 From: "xxxxxxx, Bxxxxx" To: Access to your cam account is about to expire, please click here to update. IT Help-desk University of Cambridge
UIS is deploying the cloud-based DDoS mitigation solution Cloudflare on Thursday 23 March. It will provide protection for the University’s main website in the first instance, but we’ll be investigating the possibility of expanding its coverage to include other websites after the service goes live.
There has been a modification of the latest version of Firefox (the NSAPI plugin has been removed) and consequently Firefox will no longer work with CUFS. The page at http://ufs.admin.cam.ac.uk/technical/SupportedBrowsers_OperatingSystem.html has been updated to provide guidance on what alternative browsers should be used instead. Removal of this plugin from Firefox will also affect use of remote access to the UAS - for a solution to this issue please contact the Service Desk (firstname.lastname@example.org)
Some Falcon sites will have been affected by a systems issue that caused an outage of sites between roughly 11pm on 16 March and 7am on 17 March. Our apologies for this break in service. We will monitor in case this issue emerges again. email@example.com