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University Information Services News
Updated: 1 hour 58 min ago

Wed 21 Jun, 17.00 - 18.00 University Wireless Emergency Maintenence

Wed, 06/21/2017 - 14:24
Emergency maintenance will be undertaken on the University Wireless Service between 17:00 and 18:00 today, Wednesday 21 June. During this period, the service will be subject to intermittent outages. This maintenance is to apply specially updated code obtained from our supplier to the wireless system. This should resolve the issues experienced with the service over the past two days.

Wed 21 June: Further Issues with the University Wireless Service

Wed, 06/21/2017 - 12:09
We are aware of issues with the University Wireless Service and are currently investigating the cause.

03 July, 07:00 - 09:00: DS-Print, scheduled downtime for Print Management upgrade

Wed, 06/21/2017 - 11:19
Printing and login access to MultiFunction Devices (MFDs) will be interrupted 07:00 - 09:00 on Mon 03 July. The scheduled period is required to update PaperCut MF to v17.1 from v16.4. If you have any queries contact ds-print@uis.cam.ac.uk

20 June: Warning re targeted phishing email entitled: "CAMPUS HEALTH ISSUE NOTIFICATION"

Tue, 06/20/2017 - 16:27
Please be aware of a convincing email circulating this afternoon entitled "CAMPUS HEALTH ISSUE NOTIFICATION" from "Jennifer Almodovar [mailto:jerauth@coastal.edu]", purporting to be a "Safety Department release". Clicking the included link takes the user to newwekesstudio.xyz, which displays a well-spoofed copy of a Hermes login page that attempts to phish the login credentials. We have blocked this site from within the @cam.ac.uk domain, but please be aware that the block will not be in effect for users checking email on eduroam or from outside the University network. If you have clicked the link and entered your details, use the UIS Password Management Application (search Google) to change your password, and seek advice from your local IT support staff or cert@cam.ac.uk.

Calling Addenbrooke's Hospital using 700 shortdial

Tue, 06/20/2017 - 15:31
Over the years, people have gotten used to dialing extensions at Addenbrooke’s direct by prefixing the extension number with 700. In the next few months, calling Addenbrooke's via this short code will no longer be supported by Addenbrooke's. Instead, you should call Addenbrooke's extension using its full public phone number and the University phone system will route the call the best way possible.

Wed 21st Jun, 1730-1900: Scheduled maintenance of MCS remote-login service, DS-Filestore SFTP service

Tue, 06/20/2017 - 15:13
Extent: MCS Linux remote-login services; DS-Filestore SFTP service. Impact: Each server will be rebooted. The MCS remote-login servers and the DS-Filestore SFTP service will each be unavailable for several minutes between 1730–1900hrs for software updates.

Tue 20 June: Intermittent Wireless Service issues under investigation

Tue, 06/20/2017 - 12:23
Intermittent issues with the University Wireless Service are under investigation. More news when available. In the meantime we apologise for any inconvenience

UIS TLS Certificate Service: new intermediate certificates

Tue, 06/20/2017 - 12:06
Certificates issued by UIS's TLS Certificate Service from 14 June 2017 onward need to be used along with a different intermediate certificate from those used previously. It will be particularly important to remember this when replacing certificates over the next few years. We've updated our installation instructions to take account of this, and to include download links for the new intermediates: [http://help.uis.cam.ac.uk/website-resources/website-components/tls-certs/deploying](http://help.uis.cam.ac.uk/website-resources/website-components/tls-certs/deploying). As from today, the attachment to the email message supplying the certificate will include the correct intermediate.

Thu 22 June, 07:30 - 08:30: Desktop Services will be unavailable

Tue, 06/20/2017 - 11:46
Desktop Services will be unavailable from 07:30 - 08:30 on Thursday 22nd June due to routine maintenance Services affected - - All MCS machines - MCS/DS users' home directories - Personal, group and society webpages - Group file space (UX) - Dsfiles.ds.cam.ac.uk

Fri 16 June, 07:30 - 08:30: Desktop Services will be unavailable

Thu, 06/15/2017 - 15:16
Desktop Services will be unavailable from 07:30 - 08:30 on Friday 16th June due to routine maintenance - application of Windows patches. Services affected - - All MCS machines - MCS/DS users' home directories - Personal, group and society webpages - Group file space (UX) - Dsfiles.ds.cam.ac.uk

Fri 16 June, 07:30-09:00: Managed Wiki Service maintenance

Wed, 06/14/2017 - 15:44
The Managed Wiki Service will be unavailable between 07:30 and 09:00 on Friday 16 June while software upgrades are applied. If you have any queries or encounter any problems, please contact wiki-support@uis.cam.ac.uk

CUDN distribution router replacement begins 20 June 2017

Tue, 06/13/2017 - 09:03
The CUDN distribution routers (which connect between the CUDN core and the institutional PoP switches/BGP routers) will be replaced over the summer of 2017, beginning during the morning 'at risk' period on 20 June 2017, starting with route-opress (which will be renamed to dist-opress, during the process). The remaining 10 routers will be replaced in the weeks following this.

Weds 7 June: SharePoint and OneDrive online availability issue

Wed, 06/07/2017 - 13:28
At 09:00 UTC this morning Microsoft issued an announcement to the effect that SharePoint (including OneDrive for Business) users may be unable to edit or write content within the SharePoint Online service after a capacity upgrade to the networking infrastructure caused impact to the service. Some University users have been affected. The service was switched to read-only mode, and remedial action was taken at 12:00 UTC. A further announcement is expected from Microsoft at 16:00 UTC.

UPDATE: Admin network/UAS email problems

Sun, 05/28/2017 - 13:06
Over the weekend one of the email servers used by the Administrative Computer Network (ACN)/UAS encountered a fault which caused it to stop working. Around 700 users lost access to their email during the outage, and other users may have seen "delivery delayed" messages. UIS staff have been in attendance over the weekend to recover service. The affected server was restored from backup, and service resumed at around 08:45 on Sunday 28 May. Due to the nature of the fault, and the way we have had to restore service, users on the affected server have had their mailboxes restored to the point of the last working backup. In the worst case any changes to affected users' email stores between the backup on midnight Thursday/Friday (26/27 May) and 02:45 Saturday 27 May may have been lost. This means that these users will no longer have a record of emails sent/received/re-filed during that period but their colleagues on unaffected servers will still have a corresponding record. Since approximately 02:45 on Saturday 27 May any new mail to affected users will have been queued elsewhere, and this has now been delivered. Since 08:45 on Sunday 28 May affected users have been able to access their email accounts. We encourage you to check with colleagues that any critical email has been received, and to re-send if required. We expect to send a further update on Tuesday 30 May with clarification of any email that has been lost during this incident. If you are seeing ongoing problems that do not relate to missing emails between midnight 00:00 Friday morning and 02:45 Saturday morning, please contact the UIS Service Desk: ServiceDesk@uis.cam.ac.uk Tel: (01223 7)62999 [Message posted by ihc22 at 13:05 28 May 2017]

27 May 2017: Admin network email problems

Sat, 05/27/2017 - 17:08
We believe that some users of the Administrative Computer Network (ACN) email service may be having problems accessing their email. The Remote Access service may also be affected. UIS staff are currently investigating. (ihc22 at 17:07)

UIS ceases development work on MCS Windows 7 to focus on the rollout of MCS Windows 10

Fri, 05/26/2017 - 16:45
To allow the rollout of MCS Windows 10 to go as smoothly as possible, UIS has decided to cease any development work on MCS Windows 7. We'll continue to perform regular service support, but requests for re-configuration and/or application changes will only be actioned on MCS Windows 10. Don't forget to attend the MCS Forum at the Roger Needham Building on Wednesday 31 May, starting at 14:15.

29 May: UIS Service Desk Bank Holiday closure

Wed, 05/24/2017 - 11:44
The UIS Service Desk and UIS Reception at the Roger Needham Building on the West Cambridge Site will be closed on Monday 29 May for the Spring Bank Holiday. During the closure period UIS staff will be on-call to cover major incidents on key UIS services. Normal service will resume at 08:30 on Tuesday 30 May 2017.

Managed Web Service (MWS) now offers up to 50BGB disk space

Tue, 05/23/2017 - 15:06
The Managed Web Service (MWS) is UIS’ hosted web server offering. It provides an easy-to-use control panel and a high-availability service for University users, as an alternative to using commercial web hosting.

Wed 24th May, 1730-1900: Scheduled maintenance of MCS remote-login service, DS-Filestore SFTP service

Tue, 05/23/2017 - 13:28
Extent: MCS Linux remote-login services; DS-Filestore SFTP service. Impact: Each server will be rebooted. The MCS remote-login servers and the DS-Filestore SFTP service will each be unavailable for several minutes between 1730–1900hrs for software updates.

HPCS /home replacement - planned maintenance Tuesday 23rd May

Tue, 05/23/2017 - 02:19
Please note all HPCS cluster nodes (all public and private login and compute nodes) will be unavailable on Tuesday 23rd May from 10:00 in order to allow replacement of the /home and /usr/local filesystems.

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