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University Information Services News
Updated: 1 hour 2 min ago

Browser compatibility issues with CUFS

Wed, 03/22/2017 - 14:08
There has been a modification of the latest version of Firefox (the NSAPI plugin has been removed) and consequently Firefox will no longer work with CUFS. The page at http://ufs.admin.cam.ac.uk/technical/SupportedBrowsers_OperatingSystem.html has been updated to provide guidance on what alternative browsers should be used instead. Removal of this plugin from Firefox will also affect use of remote access to the UAS - for a solution to this issue please contact the Service Desk (service-desk@uis.cam.ac.uk)

Outage for some Falcon sites overnight

Fri, 03/17/2017 - 12:10
Some Falcon sites will have been affected by a systems issue that caused an outage of sites between roughly 11pm on 16 March and 7am on 17 March. Our apologies for this break in service. We will monitor in case this issue emerges again. comms@uis.cam.ac.uk

Fri 17 Mar, 09.30 - 11.00: University Wireless Service, Emergency System Work

Fri, 03/17/2017 - 08:56
Fri 17 Mar, 09.30 - 11.00: University Wireless Service, Emergency System Work An intermittent hardware fault is causing brief periods of connectivity loss between certain access points and one of the central wireless controllers. Due to the nature of the fault the normal redundancy failover mechanism is not being triggered. As such we intend to take emergency corrective measures to move certain sites to a new controller platform.

Friday 17 March, 17.30 - 19.00: Service Notice: Hosted Server power management in Roger Needham building unavailable

Thu, 03/16/2017 - 15:33
Extent: Power management for hosted servers at rnb.colo.csx.cam.ac.uk Impact: Service unavailable for some or all of the period We will apply operating system patches to the server that provides the user interface to the power distribution system for the hosted server service in the Roger Needham Building. This means that managers of hosted servers in the Roger Needham Building may not be able to turn their power outlets on or off during this time. Hosted systems themselves will be unaffected, as will power control for servers in the Soulsby Building.

Thursday 16th March - Wireless issues resolved at 10:30am

Thu, 03/16/2017 - 13:10
We believe that the problems affecting the UIS wireless service earlier this morning are now resolved. Please notify service-desk@uis.cam.ac.uk if you are having ongoing issues.

Wireless problems - Thursday, 16th March 2017

Thu, 03/16/2017 - 10:13
There is an intermittent problem affecting the University Wireless Service "UniOfCam" and "eduroam" services, causing networks to appear and disappear at random, kicking off existing users and preventing new connections. At the present time we believe this is limited to some city centre Colleges and the West Cambridge site. We're currently unsure of the cause of this problem and will update you further when we have more information and a likely solution. If you are experiencing problems, please ask your local IT staff to advise the UIS Service Desk of the location and institution where you're experiencing problems. If you have multiple sites in your institution and some are affected and some not, please let us know which are which so we can confirm the extent of the problem. In the meantime, we apologise for any inconvenience.

Thur 16th March, 08.00 - 09.00: University Wireless Service Software Upgrade

Tue, 03/14/2017 - 16:27
On Thursday the 16th of March between 08.00 and 09.00 a software upgrade will be applied to the University Wireless system. This will include interruptions to connectivity to the UniOfCam, eduroam and locally bridged SSIDs. As such, at brief intervals during this period, devices will be unable to connect to the University Wireless Service. (Please note this upgrade is in addition to the previously announced system work on the 21st of March).

Wed 15th Mar, 1730-1900: Scheduled maintenance of MCS remote-login service, DS-Filestore SFTP service

Tue, 03/14/2017 - 15:20
Extent: MCS Linux remote-login services; DS-Filestore SFTP service. Impact: Each server will be rebooted. The MCS remote-login servers and the DS-Filestore SFTP service will each be unavailable for several minutes between 1730–1900hrs for software updates.

Wednesday 15 March, 17.30 - 19.00: Service Notice: User forms patching

Tue, 03/14/2017 - 13:55
Extent: Certain online forms for user administration Impact: The forms will be unavailable for some or all of the above period We will be updating the OS on the server that provides certain forms for applying for new services. This will mean that these forms will not be available, and that the contents of part-filled forms may be lost.

Thu 16 March, 07:30-09:00, Managed Wiki Service maintenance

Tue, 03/14/2017 - 13:54
The Managed Wiki Service will be unavailable between 07:30 and 09:00 on Thursday 16 March while software upgrades are applied. If you have any queries or encounter any problems, please contact wiki-support@uis.cam.ac.uk

Darwin/Wilkes/RDS filesystem maintenance 22:00-midnight Tuesday 14th March

Mon, 03/13/2017 - 19:50
Please note that there will be some minimally disruptive work performed at off-peak hours on Tuesday 14th March on two HPC lustre filesystems. Commands or applications accessing these directories between 22:00 and midnight may experience pauses as the backend targets are remounted. These pauses should be brief and the jobs/commands/applications should resume by themselves. This is likely to affect some users of the Research Data Storage service.

Tue 21st March, 08.00 - 09.00: University Wireless Service System Work

Mon, 03/13/2017 - 13:31
On Tuesday the 21st of March between 08.00 and 09.00 system work will be undertaken on the University Wireless system and as a result there will be interruptions to connectivity on the UniOfCam, eduroam and locally bridged SSIDs. As such, at brief intervals during this period, devices will be unable to connect to the University Wireless Service.

Tuesday 14 March, 17.30 - 19.00: Service Notice: Training feedback patching

Mon, 03/13/2017 - 12:39
Extent: The UIS Training Feedback System at http://feedback.training.cam.ac.uk Impact: Service liable to interruption The UIS Training Feedback System is likely to be unavailable for some of the above period as its underlying operating system is updated.

Monday 13 March, 17:30 - 19:00: Service Notice: Unix Support mirror server unavailable

Thu, 03/09/2017 - 19:12
Extent: The Unix Support mirror server, nfs-, www-, ftp-, and rsync-uxsup.csx Impact: Service unavailable The service will be unavailable for some or all of this period while the underlying operating system is patched.

Monday 13 March, 17.30 - 19.00: Service Notice: Hosted Server power management in Soulsby building unavailable

Thu, 03/09/2017 - 19:10
Extent: Power management for hosted servers at sby.colo.csx.cam.ac.uk Impact: Service unavailable for some or all of the period We will apply operating system patches to the server that provides the user interface to the power distribution system for the hosted server service in the Soulsby Building. This means that managers of hosted servers in the Soulsby Building may not be able to turn their power outlets on or off during this time. Hosted systems themselves will be unaffected, as will power control for servers in the Roger Needham Building.

New UIS Managed Firewall Service launched

Mon, 03/06/2017 - 14:21
The UIS is pleased to announce the launch of a new Managed Firewall Service available to all University of Cambridge institutions. This service will provide an institution with a dedicated hardware firewall solution, configured to local security requirements and maintained by the UIS Network & Security teams. It includes system updates and support, and has optional features available, such as anti-virus or web filtering. An option is available where management is shared with local institutional IT staff. During March we would be very pleased to hear expressions of interest in the service, with an aim to review demand and begin implementation from April onwards. Further information regarding this service, including prices, can be found here: [https://www.uis.cam.ac.uk/initiatives/cybersecurity/managed-firewall-service](https://www.uis.cam.ac.uk/initiatives/cybersecurity/managed-firewall-service). For all questions and enquiries, please email: [network-support@uis.cam.ac.uk](mailto:network-support@uis.cam.ac.uk).

Tue 7th March, 08.00 - 09.00: University Wireless Service Software Upgrade

Fri, 03/03/2017 - 09:36
On Tuesday the 7th of March between 08.00 and 09.00 a software upgrade will be applied to the University Wireless system. This will include interruptions to connectivity to the UniOfCam, eduroam and locally bridged SSIDs. As such, at brief intervals during this period, devices will be unable to connect to the University Wireless Service.

Security notice from Lynda.com

Wed, 02/22/2017 - 17:30
There was a security breach at Lynda.com in December 2016 and as a consequence they are sending out emails informing registered users of this. The breach did not include email addresses or passwords and the email is just for your information, but it likely is genuine. comms@uis.cam.ac.uk

22 February: Scam email alert

Wed, 02/22/2017 - 14:33
A scam email has been sent to a large number of recipients earlier this week that appears to have been sent from the "Student Resources & Career Services", advertising for a book keeper/funds processor with a private Asian art collector. This type of scam has recently resulted in serious financial loss to other Universities throughout the UK.

University Card Office will move to the Roger Needham Building on 3 April 2017

Mon, 02/20/2017 - 15:29
The University Card Office will be permanently closing its office at 17 Mill Lane. From 3 April 2017 it will be moving to the Information Services Department, in the Roger Needham Building on the West Cambridge Site. Two factors have necessitated the move: the need to vacate the current premises, in parallel with a requirement to optimise how UIS resources this service. The move enables us to share resources with the UIS Reception team, and means that all our points of contact for walk-in visitors will be operating from the same building.

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