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University Information Services News
Updated: 33 min 10 sec ago

Wed 23 Aug, 18.00 - 21.00: Essential maintenance to Soulsby Server Room briefly affecting major University services

Mon, 08/21/2017 - 14:24
In order to improve the resilience of the University’s essential IT services currently hosted in the Soulsby Server Room, emergency maintenance work is scheduled for Wednesday 23 August, between 18:00 and 21:00. During this period, primary virtual servers will be migrated from the Soulsby Server Room to the West Cambridge Data Centre.

22 Aug – 28 Aug: Hermes Migration Application unavailable

Fri, 08/18/2017 - 14:32
Between Tuesday 22 August and Monday 28 August inclusive, the Hermes Migration Application will be unavailable while enhancements are made in readiness for enabling all Hermes users to migrate their personal email accounts, if they wish to do so, from 4 September 2017.

Email arrangements for incoming students in AY2017/8

Fri, 08/18/2017 - 14:24
[This is a copy of the announcement sent to College IT support staff via the ucam-college-itsupport list on 15 August.] Students beginning their studies in AY2017/8 will be issued with Hermes accounts for their @cam email, with the ability to migrate to Exchange Online.

Hermes users will be able to migrate personal email to Exchange Online from 4 September 2017

Fri, 08/18/2017 - 14:23
As part of the wider programme to make Exchange Online available to all users who may wish to adopt it, from Monday 4 September 2017, UIS will be opening up its Hermes Migration tool to allow all existing Hermes users to self-migrate their personal @cam email accounts to Exchange Online, should they choose to do so.

Wireless Service system update postponed until Thursday 17 August 08:00-09:00

Tue, 08/15/2017 - 09:52
This morning's Wireless Service system update has been postponed until Thursday17 August between 08:00 and 09:00. During this time devices may be unable to connect to the University Wireless Service for brief intervals. This will affect connectivity to the UniOfCam guest SSID, eduroam and locally bridged SSIDs. This update is solely to fix an issue with the operating system code that causes the central wireless controllers to restart. In the interim, a temporary workaround is in place along with the normal standby controller infrastructure to mitigate any impact on service.

Ongoing service problems - Sunday 13-Aug-2017

Sun, 08/13/2017 - 13:30
Following a power problem in the Soulsby server room on Saturday 12 August 2017, we are continuing to experience problems with some services. An issue with one of our storage systems means that any services dependant upon it are currently unavailable. Email for 25% of users on the Administrative Computer Network is currently unavailable. Some services run by the University Library and Institute of Astronomy are believed to be offline. More information is available at https://www.uis.cam.ac.uk/incidents

Power problem in Soulsby room - Saturday 12-Aug-2017

Sat, 08/12/2017 - 23:18
We are aware that there has been a power problem in the Soulsby server room and that this has affected services for some of our customers. We believe that some Library services may be affected.

Tuesday 15th of August: Urgent Wireless Service System Update

Fri, 08/11/2017 - 11:00
On Tuesday the 15th of August between 08.00 and 09.00 an urgent software upgrade will be applied to the University Wireless system. This will include interruptions to connectivity to the UniOfCam guest SSID, eduroam and locally bridged SSIDs. As such, at brief intervals during this period, devices will be unable to connect to the University Wireless Service. This update is solely to fix an issue with the operating system code that causes the central wireless controllers to restart. In the interim a temporary workaround is in place along with the normal standby controller infrastructure to mitigate any impact on service.

Temporary external URL redirect in place while UIS transitions its help desks to using the HEAT ticketing system

Tue, 08/08/2017 - 17:23
UIS is undergoing a nine month programme to transition its various help desks to a common IT Service Management tool called HEAT. The new ticketing system, which replaces RT, gives end users self-service access to monitor and update the status of their tickets. HEAT is a cloud-based service, and eagle-eyed end users will notice a URL redirect in place which goes to https://uniofcam.saasiteu.com when using the self-service interface to access their support tickets. Please be assured that https://uniofcam.saasiteu.com is a legitimate domain and does not pose a security threat.

Update following the brief power outage in West Cambridge on Thursday 3 August

Tue, 08/08/2017 - 13:06
Estates Management, working with UIS, have established that a faulty power unit in the Soulsby Data Centre needs to be replaced. We have implemented a temporary fix which will prevent any reoccurrence of last week’s failure. We will be looking to replace the faulty unit once we have a joint plan with our supply chain. We are continuing to monitor the situation, and will announce the detailed plans for the remedial action when dates are confirmed.

Sharp awarded the tender to supply multi-function devices for DS-Print

Fri, 08/04/2017 - 15:22
University Information Services (UIS) is pleased to announce that Sharp Business Systems UK plc has been awarded the tender to supply multi-function devices (MFDs) for DS-Print, the University’s centralised managed print service.

Thursday 3 August: Brief power outage in West Cambridge

Thu, 08/03/2017 - 12:41
A power supply problem affecting the whole of West Cambridge caused a brief interruption in service from one of our data centres this morning. The building's backup power systems did not perform as expected. We're currently investigating the cause of this as a matter of priority. We believe that services are now running normally. If you are experiencing problems, please contact the UIS Service Desk: [servicedesk@uis.cam.ac.uk](mailto:servicedesk@uis.cam.ac.uk).

Request for updates to the University map (http://map.cam.ac.uk)

Tue, 08/01/2017 - 16:58
Please check the University map (http://map.cam.ac.uk) and send requests for updates/changes/additions to map-admin@uis.cam.ac.uk by 22 August or as soon as possible thereafter. Feel free to forward this request to others who may be interested. Thanks webmaster@uis.cam.ac.uk

Request for updates to University A-Z (http://www.cam.ac.uk/university-a-z)

Tue, 08/01/2017 - 16:50
Please check the University A-Z (http://www.cam.ac.uk/university-a-z) and send requests for updates/changes/additions to web-group@uis.cam.ac.uk by 22 August or as soon as possible thereafter. Feel free to forward this request to others who may be interested. Thanks web-group@uis.cam.ac.uk

Moodle Upgrade to 3.2 on 27th July 2017

Thu, 07/27/2017 - 07:41
Moodle will be upgraded to version 3.2 on 27th July 2017

Between 7am and 12 noon on 27th July 2017 Moodle, the University’s centrally-supported virtual learning environment, will be upgraded to Moodle 3.2. The upgrade will introduce improvements and new features.

For more information please go to [Moodle Upgrade webpage](http://www.student-systems.admin.cam.ac.uk/moodle/summer-upgrade)

Thursday 27 July, 17:30 - 19:00: Service Notice: Unix Support mirror server unavailable

Wed, 07/26/2017 - 15:07
Extent: The Unix Support mirror server, nfs-, www-, ftp-, and rsync-uxsup.csx Impact: Service unavailable The service will be unavailable for some or all of this period while the underlying operating system is patched.

Thursday 27 July, 17.30 - 19.00: Service Notice: Hosted Server power management in Soulsby building unavailable

Wed, 07/26/2017 - 15:07
Extent: Power management for hosted servers at sby.colo.csx.cam.ac.uk Impact: Service unavailable for some or all of the period We will apply operating system patches to the server that provides the user interface to the power distribution system for the hosted server service in the Soulsby Building. This means that managers of hosted servers in the Soulsby Building may not be able to turn their power outlets on or off during this time. Hosted systems themselves will be unaffected, as will power control for servers in the Roger Needham Building.

Thurs 27 July, 07:30-09:00: Managed Wiki Service maintenance

Tue, 07/25/2017 - 17:34
The Managed Wiki Service will be unavailable between 07:30 and 09:00 on Thursday 27 July while software upgrades are applied. If you have any queries or encounter any problems, please contact wiki-support@uis.cam.ac.uk.

Wed 26th Jul, 1730-1900: Scheduled maintenance of MCS remote-login service, DS-Filestore SFTP service

Tue, 07/25/2017 - 16:54
Extent: MCS Linux remote-login services; DS-Filestore SFTP service. Impact: Each server will be rebooted. The MCS remote-login servers and the DS-Filestore SFTP service will each be unavailable for several minutes between 1730–1900hrs for software updates.

Beware highly targeted scam emails

Tue, 07/25/2017 - 09:58
CamCERT has received a large number of reports of heavily targeted spearphishing emails, pretending to be invoices (with a URL included) from line managers or staff in the University (with a particular focus on personnel working in finance). We are blocking the payload URLs as they come in. Please do not click any of these links, as they contain infected Microsoft Word documents. If you have any questions, please contact CamCERT at [CERT@cam.ac.uk](mailto:CERT@cam.ac.uk).

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